Terms of Service

Last updated: October 21, 2026

1. Service Overview

Shibamaru Store (operated by YuJin LLC) provides proxy purchasing services for Japanese merchandise, wholesale distribution of Japanese collectibles, and direct sales of in-stock items to customers worldwide.

2. Proxy Purchase Service

  • We purchase items on your behalf from Japanese marketplaces (Mercari, Yahoo Flea Market, Rakuma, Yahoo Auctions)
  • A service fee is applied to the item price: 20% for proxy-purchase items, 5% for in-stock, prize, Ichiban Kuji and wholesale items (no fee on shipping; for Yahoo! Auctions proxy bidding, the fee is 20% (opened and listed item by item) or 15% (shipped unopened) of the winning price plus domestic shipping in Japan)
  • International shipping costs are calculated separately
  • Items are subject to availability; we cannot guarantee purchase success

3. Wholesale Service

  • Wholesale prices are available for registered business customers
  • Minimum order quantities may apply
  • Prices are in JPY and subject to change

4. Payment

  • Payments are processed securely via credit card (Visa, Mastercard and others, used to top up your wallet), Alipay, WeChat Pay and bank transfer (Wise / SWIFT)
  • All prices are listed in Japanese Yen (JPY)
  • Foreign currency exchange rates are determined by your card issuer or wallet provider

5. Shipping

We ship worldwide via FedEx, DHL, EMS, and other carriers. Shipping times and costs vary by destination. Customs duties and import taxes are the responsibility of the buyer.

6. Returns & Refunds

  • Proxy purchase and proxy bidding items:
    • The item itself: No returns or exchanges once purchased. We do not file claims with sellers or marketplaces on your behalf, so please check the seller's description and photos before ordering
    • When we ship internationally for you: Please contact us within 7 days of delivery about missing or incorrect items (handled based on our internal records). Damage in transit is handled as described under "Damage in transit" below; for loss in transit, we provide the documents and help you file a claim with the carrier. If the parcel is held at customs, we will help by providing export documents such as the commercial invoice and packing list. Import duties and clearance fees are paid by the recipient
    • If you use your own forwarding service: No after-sales support once the items are handed over to the forwarder
  • Wholesale, in-stock and pre-order items: Please contact us within 7 days of delivery about missing or incorrect items. We will handle the matter based on our internal records. Requests after this period cannot be accepted
  • Damage in transit: For parcels we ship via FedEx, if the damage affects resale (e.g. a badly crushed or torn box, or damage to the item itself), please send clear photos of the damage within 7 days of delivery. Once we confirm it, we will refund the amount paid for that item to your wallet balance. Minor creases or dents that do not affect resale are not covered. For parcels shipped via EMS, Japan Post or other methods, we provide the documents and help you file a claim with the carrier
  • All our items are shipped brand-new and factory-sealed. For manufacturing defects inside the sealed packaging, please contact the manufacturer's customer service directly. We are not a distributor or agent of any manufacturer and do not provide manufacturer warranties

7. Wallet Balance (Recharge & Use)

  • Wallet balance is a prepaid payment method (前払式支払手段) issued by YuJin LLC, usable only for goods, shipping, and proxy fees within Shibamaru Store. It cannot be transferred, gifted, or used outside our service.
  • Recharge is processed via credit card (Visa, Mastercard and others), Alipay, Alipay+, WeChat Pay, bank transfer or other supported channels. Minimum recharge ¥100, maximum ¥1,000,000 per transaction.
  • Unused balance: Your balance can only be used at Shibamaru Store. It is not refunded to the original payment method and cannot be exchanged for cash. Refunds from cancelled orders or items we could not secure are always returned to your wallet balance.
  • Order refunds: When an order paid with wallet balance is cancelled, the amount is returned to your wallet (not to the original payment channel).
  • No expiry: Wallet balance does not expire. We will not unilaterally cancel or invalidate your unused balance.
  • Proxy bidding orders: Bidding (代拍) orders can only be paid with wallet balance. The estimated amount is held on order placement, charged at the actual winning bid, and released to your wallet if the bid is unsuccessful. (This rule applies once Phase 2 of wallet bidding is launched.)
  • In case of business discontinuation: Refunds are made pro-rata up to the deposit guarantee (発行保証金) deposited with the Legal Affairs Bureau, in accordance with Japan's Payment Services Act (資金決済法).

8. Limitation of Liability

Except for FedEx transit damage as described in Section 6, we are not responsible for damage during international transit, customs seizures, or delays caused by carriers or customs authorities.

9. Contact

YuJin LLC (悠仁合同会社)
Address: 茨城県鹿嶋市長栖1879番地244号, Ibaraki, Japan 314-0022
Email: info@yujin-llc.co.jp
Website: https://shop.yujin-llc.co.jp